Great Customer and Warranty Service from Heli-Max

January 23, 2009 on 5:13 pm | In Heli-max, Warranty | 1 Comment

I often complain about how much replacement parts for the Axe CPv3 cost, which usually break because of a crash that I caused. However a few weeks ago, I plugged in my battery and a few seconds later the blades started spinning at full speed, as if the 3D switch was on, but it wasn’t. I quickly unplugged it, but not before the blades struck my knuckles and the ground as I was trying to handle it. After that, I tried plugging it in again without the main motor leads connected and I got no lights, nothing, and smoke started coming out from one of the servos.

So I sent the servo, 3-in-1 board and the blades (which had been flawless before this incident) to Heli-max with the explanation and today I received the brand new replacement parts, no charge. Anyway, great customer service like this is what makes me a fan of a brand for a lifetime and I’m happy to recommend Heli-max products to my friends.

Hats off to you Heli-max.